Frequently asked questions.
Everything about designing, ordering, delivery and applying your name stickers.
Design and ordering
What can I choose myself?
Your shape (Classic, Sprinter or Climber), name, flag, background colour, finish and pack.
How long can my name be?
Up to 25 characters, including accents, spaces, hyphens and apostrophes.
What happens if my name is long?
Your name can be up to 25 characters, including spaces and punctuation. The height of the sticker always stays the same. With a long name, the letters get slightly smaller so the sticker fits within the maximum width: 60 mm for large and 40 mm for small. In the Design Studio, you’ll see right away how your name looks.
Which sizes are in a set?
For The Classic: small 6 mm high (max. 40 mm wide), large 9 mm high (max. 60 mm wide) and extra large 12 mm high (max. 80 mm wide, Premium only). The width depends on your name and includes the flag.
Can I still change my design?
Yes. While designing, you can change any choice, and from your cart too. You’ll then be editing the same set.
Can I have custom name stickers made for my club or team?
Yes. For your group of friends, cycling team or cycling club, we make name stickers in your own club colours and with your own logo. Email us at info@probikesticker.com and we’ll look at what’s possible together.
Do prices include VAT?
Yes, all prices on the website include VAT.
Which flags can I choose?
You can choose from a large collection of flags: countries, provinces, regions and cities, cycling flags and even your blood type. Can’t find your flag? Email us at info@probikesticker.com.
Which colours can I choose?
There are 9 background colours: white, black, yellow, red, blue, green, orange, pink and purple. Then you choose a matte or gloss finish.
What’s the difference between matte and gloss?
Gloss gives a deep colour with a reflection; matte is subtle and doesn’t shine. Both protect your sticker equally well.
What’s the difference between Lite, Pro and Premium?
Lite has 2 small and 2 large stickers, Pro 4 small and 8 large, and Premium 8 small, 8 large and 4 extra large. Shipping is included with every pack, also outside the Netherlands.
How much does a bike name sticker cost?
The price of a set of name stickers depends on the pack: Lite (2 small and 2 large stickers), Pro (4 small and 8 large) or Premium (8 small, 8 large and 4 extra large). Prices include VAT and shipping, also outside the Netherlands.
How many name stickers do I need?
For one bike and one helmet, Lite is enough: 2 large stickers for both sides of the top tube and 2 small ones for your helmet. Want to do your wheels or bike computer too, or have more bikes? Then choose Pro (12 stickers). Premium (20 stickers) also includes 4 extra large 12 mm stickers.
Is this the same name sticker the pros use?
Yes. Since 2015, we’ve made the name stickers for Team Visma | Lease a Bike (then LottoNL-Jumbo), and Alpecin–Premier Tech and The Rockets ride with them too. You get the same size (9 mm high on the frame) and the same UV-resistant laminate.
How is this different from individual letter stickers?
With individual letter stickers, you apply each letter of your name separately, without a flag or background. A ProBikeSticker name sticker is one sleek label with your name and flag together on a coloured background, with a protective laminate on top. It’s the same type of sticker the pro teams use on their bikes.
Shipping and delivery
What is the delivery time for my name stickers?
From the moment you receive your order confirmation, your name stickers will arrive by post within 5 working days in the Netherlands and the rest of the EU. Outside the EU, it takes 5 to 10 working days.
How is my order shipped?
Your name stickers are shipped in ProBikeSticker packaging that fits through the letterbox.
How much does shipping cost?
We always ship name stickers for free, including outside the Netherlands. If you order PPF protection film or a gift card together with at least one set of name stickers, shipping is free too.
If you order them separately, one of three shipping rates applies, from lowest to highest; you’ll see the exact cost at checkout:
- Gift card
- PPF protection film Head tube or Chainstay & head tube
- PPF protection film Top tube & head tube, Down tube & head tube, Traveller or Do-it-yourself
Which countries do you ship to?
We ship worldwide from the Netherlands: to every country in the European Union and also to the United Kingdom, Switzerland, Norway, the United States, Canada and Australia, among others. Name stickers always ship for free. Within the EU your order arrives within 5 working days; outside the EU it takes 5 to 10 working days. The cost of shipping PPF protection film or gift cards on their own is listed under the question about shipping costs.
Applying, care and removal
Do I need to prepare the surface?
For the best adhesion, make sure the spot on your road bike or mountain bike is clean, dry and grease-free. Don’t use harsh products, and always test on a spot that’s out of sight first.
Can I stick my name stickers anywhere?
You can only apply your sticker to surfaces it can stick to well. Porous surfaces, such as fabric, aren’t suitable. The frame tube of your road bike or mountain bike is perfect.
Can I clean my bike as usual with a name sticker on it?
Yes, you can clean your road bike, mountain bike, helmet or bike gear as usual. Do take care with a pressure washer, though.
Are the stickers easy to remove?
Yes. The stickers stick very well, but are still easy to remove, for example if you sell your bike. Warm the sticker up a little with a hairdryer and it will come off easily. The adhesive won’t damage the surface underneath.
How do I apply a name sticker to my bike?
Make sure the spot is clean, dry and grease-free. Peel the sticker off the sheet, place it straight and press it on firmly, from the centre to the edges.
Which size goes where?
Large (9 mm high) is the pros’ size for the frame, usually on the top tube. Small (6 mm) fits your helmet, rim or bike computer. Extra large (12 mm, Premium only) stands out even more.
Can I put a name sticker on my bike helmet?
Yes. Use the small stickers, 6 mm high. Stick them on a smooth, clean part of your helmet.
Can I put a name sticker on my mountain bike, gravel bike or racing bike?
Yes. The name stickers fit any bike: road bike or racing bike, gravel bike, mountain bike and e-bike. Stick them on a smooth, clean part of the frame, usually the top tube. The laminate protects the sticker against mud, rain and cleaning.
Are the name stickers waterproof and UV-resistant?
Yes. Every sticker gets a laminate with a UV filter, in matte or gloss. This protects it against sun, rain, mud and dirt, so the colours stay strong. Do be careful with a pressure washer, though.
Gift card
How does the gift card work?
You choose a gift card for Lite, Pro or Premium. We send the card to you, with space for the names of the recipient and the giver. The recipient redeems the unique code on the card at probikesticker.com and then designs their own name stickers. A gift card is valid for one year.
What’s an original gift for a cyclist or mountain biker?
A set of name stickers with their own name and flag, just like the pros. Not sure about the flag or colour? Then give a gift card and let the recipient choose. A great gift for a birthday or Christmas.
PPF protection film
What is PPF?
PPF stands for Paint Protection Film: strong, transparent film that protects your bike’s paintwork against stone chips, scratches and rubbing. Our film is self-healing: small scratches in the film disappear with heat, for example from the sun.
What’s the difference between PPF and a coating?
A coating is a thin layer that makes your paintwork smoother and repels dirt. PPF is a real layer of film that absorbs knocks and rubbing. So PPF gives better protection against stone chips and chain slap.
How do I apply the film?
You apply it dry, so without water or spray. Clean and degrease the frame, peel off the backing paper and smooth the film from the centre outwards, so no air bubbles are left behind.
Will the film be visible on my bike?
On a gloss frame, hardly: the film is transparent and glossy. Got a matte frame? Then you’ll see the film as a glossy patch. We don’t have a matte version.
Which pack do I need?
Do you ride a gravel bike or a mountain bike? Start with Down tube & head tube against stone chips. Does your chain slap against the frame? Choose Chainstay & head tube. Ride with bags? Then Traveller is for you. Want to decide everything yourself? Cut your own shapes from the Do-it-yourself sheet.
Warranty, returns and contact
My order is damaged or not what I expected. What now?
Get in touch with us at info@probikesticker.com and always include a photo of the damaged product. If we confirm your request, we’ll send you a new product free of charge.
Can I return my order?
Name stickers can’t be returned: we make them especially for you, with your name. Is your set damaged, or did we make a mistake? Then we’ll make it again free of charge. Other products, such as PPF protection film, can be returned unused within 14 days of receipt. Please register your return first via info@probikesticker.com. The cost of return shipping is your responsibility. Always ask for proof of postage when sending, so the parcel can be tracked.
How do I contact ProBikeSticker?
Send an email to info@probikesticker.com. We’ll get back to you as soon as possible.
About ProBikeSticker
Who makes the pro teams’ name stickers?
ProBikeSticker has made the name stickers for Team Visma | Lease a Bike (then LottoNL-Jumbo) since 2015. Alpecin–Premier Tech and The Rockets also ride with them, on the bikes of Mathieu van der Poel, Wout van Aert and Jonas Vingegaard, among others. The pros use the large 9 mm name sticker on the top tube. You can design the same name sticker yourself at probikesticker.com.
Who is behind ProBikeSticker?
ProBikeSticker is a Dutch company, set up by two avid cyclists. It started with our own name on our own bike. Since 2015, we’ve also made the name stickers for the pros. We design, make and ship everything from the Netherlands. Questions? Email info@probikesticker.com.
Can’t find your question?
Email us and we’ll help you as quickly as possible.